What was the challenge?
We were challenged to create an application which would transform the traditionally laborious workflow of fault reports into an interactive process that would make it easier for the Somerville team to support their clients more efficiently and open new markets for their business.
The Solution
An interactive custom application that makes the process of documenting and scheduling a fault repair smooth and efficient.
The app can be accessed via the maintenance team’s mobile device to check facilities condition, take an image, highlight issues and submit it for review so a repair can be scheduled. It’s an interactive experience for staff, who can view a digital layout of the store with a fully mapped plan. Finally, this information is shared with the store who can plan ahead and prepare for the work ahead.
Improving user experience is an ongoing key deliverable for Somerville, evident in the enhanced feature set. One of which is the gimbal feature, the user can ensure they are in the exact same position and easily overlay the new image on the old one for comparison.
The Results
60%
reduction in previous workflow completion time.
