Our Services

Application Support & Software Maintenance Services

We provide business critical support and maintenance services for bespoke software products and mobile applications, for companies throughout the UK & Ireland.

Our dedicated team of Support Engineers are on hand, from our Northern Ireland HQ, to ensure that your software and mobile apps are kept up to date, secure and robust. From server monitoring to incident triaging, our software support and maintenance team will keep your platform on track and performing at its very best.

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Why do I need Software Support?

Software support is an essential service for any software application. It ensures continued optimum performance for your users, protects against vulnerabilities and focuses on providing an uninterrupted service for your customers. Technology is constantly evolving and it is important your software investment is protected.

4

full time Support Engineers

9 – 5

dedicated telephone support

24hr

critical care available

20+

years experience

What are the benefits of software support?

We’re there when you need us most

Sometimes things go wrong – you hit some downtime or an unexpected fault occurs. Our support team are on hand to get you back up and running.

24/7 continuous monitoring

With 24/7 monitoring we will know instantly if something goes wrong, meaning it can be fixed and resolved asap, reducing any business impact.

Increased security protection

Each year our team will undertake a minimum of 2 reviews of your server security packages – ensuring your software and data are protected.

Access to a knowledgeable team

Our dedicated support team are experts on your systems and are an extension to your own team. They are available for any questions you may have.

Our Software Support includes

Critical Out of Hours Support

Additional support cover for evenings and weekends for critical incidents with your platform.

Helpdesk Ticketing System

All support is logged and tracked in a ticketing system, ensuring you are kept updated at each stage of resolution.

Telephone Support

You can connect with our Support Engineers by telephone from 9am to 5pm, through Monday to Friday each week.

24/7 Server Monitoring

We operate 24/7 monitoring of your platforms, with real time reporting when things go wrong, reducing the risk of downtime.

Security Audits

We conduct regular security audits of your software to identify any potential vulnerabilities, ensuring your software and data are protected.

Hosting Support

Your hosting environment, whether on cloud or on premise, will be closely monitored and configured on a continual basis by our expert team of Engineers.

Insights

Download and read some of our technical guides

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Success Stories

14% increase in online transactions

The custom built e-commerce website for Fane Valley Stores has increased revenue, improved the number of users visiting the page which has had a knock on effect of increasing the overall quantity of transactions and driving revenue growth.

14% increase in online transactions screen

A digital transformation resulting in significant time reductions

We created a progressive web app that has digital transformed their paper-based processes and allows for both online and offline access enabling surveyors to reduce time onsite significantly.