Application Support & Software Maintenance Services
We provide business critical support and maintenance services for bespoke software products and mobile applications, for companies throughout the UK & Ireland.
Our dedicated team of Support Engineers are on hand, from our Northern Ireland HQ, to ensure that your software and mobile apps are kept up to date, secure and robust. From server monitoring to incident triaging, our software support and maintenance team will keep your platform on track and performing at its very best.
Why do I need software support?
Software support is an essential service for any software application. It ensures continued optimum performance for your users, protects against vulnerabilities and focuses on providing an uninterrupted service for your customers. Technology is constantly evolving and it is important your software investment is protected.
4
full time support engineers
9-5
dedicated phone support
24hr
critical customer care available
23+
years industry experience
What are the benefits of software support?
We’re there when you need us most
Sometimes things go wrong – you hit some downtime or an unexpected fault occurs. Our support team are on hand to get you back up and running.
24/7 continuous monitoring
With 24/7 monitoring we will know instantly if something goes wrong, meaning it can be fixed and resolved asap, reducing any business impact.
Increased security protection
Each year our team will undertake a minimum of 2 reviews of your server security packages – ensuring your software and data are protected.
Access to a knowledgeable team
Our dedicated support team are experts on your systems and are an extension to your own team. They are available for any questions you may have.
Our Software Support Includes
Critical Out of Hours Support
Additional support cover for evenings and weekends for critical incidents with your platform.
Helpdesk Ticketing System
All support is logged and tracked in a ticketing system, ensuring you are kept updated at each stage of resolution.
Telephone Support
You can connect with our Support Engineers by telephone from 9am to 5pm, through Monday to Friday each week.
24/7 Server Monitoring
We operate 24/7 monitoring of your platforms, with real time reporting when things go wrong, reducing the risk of downtime.
Security Audits
We conduct regular security audits of your software to identify any potential vulnerabilities, ensuring your software and data are protected.
Hosting Support
Your hosting environment, whether on cloud or on premise, will be closely monitored and configured on a continual basis by our expert team of Engineers.
Need Support?
Are you a current customer in need of support? Simply email support@gcdtech.com to log a ticket with our Incident Management System. If you would prefer to speak to one of the support team, please call them on +44 28 3834 1205. Our office hours are 9am - 5.30pm.
Success Stories
We created a progressive web app that has digital transformed their paper-based processes and allows for both online and offline access enabling surveyors to reduce time onsite significantly.
An award winning 'Netflix' style app that has enabled a new business to be brought to market; taking the farming and agricultural community by storm!
The custom built, fully integrated e-commerce website for Fane Valley Stores has driven a strong increase in online revenue and online transactions for the business.
