What was the challenge?
Fane Valley Stores engaged GCD to create an industry leading and modern online store to meet the growing demand from the farming community to order their goods online.
Their new store needed to:-
Improve CX
provide a great customer experience across both desktop and mobile devices
Streamline buying
streamline the buying process for customers
Integrate
integrate with existing back office systems to manage stock control and assist with speedy deliveries
Increase traffic
increase web traffic
Increase sales
increase online sales
The Solution
A custom built e-commerce website was designed and created that is fully responsive across mobile, tablet and desktop.
All e-commerce pages (i.e. homepage, search pages, results pages, product pages and checkout pages) were custom created, with wordpress integrated for static content pages.
Unique landing pages were created for specific product categories and the navigation was recategorised to match consumer buying trends and to make the search for products easier.
Much focus was placed on the buying process which was designed to ensure that purchases could be completed in as few clicks as possible – to assist in driving the rate of sales and reduce shopping cart abandonment.
Crucially, the website was fully integrated with the existing Fane Valley Stores custom built back office system where stock control, orders and deliveries could be fulfilled in the most efficient way for the business.
The Results
- 12% increase in online revenue
- 14% increase in online transactions
- 44% increase in mobile transactions
- 34%increase in revenue from mobile devices
