GCD Announce Latest Client: Global Home Warranties
9th July 2019
GCD are delighted to announce that we will be working alongside the team at Global Home Warranties Ltd to develop a custom ERP system which will improve business processes from sales management through to surveying.
The new system will allow staff to import sales leads from a variety of sources, as well as record communications as they track that lead from capture through to opportunity stage and through their qualification and quoting process. Not only will this replace a lot of paper forms but all the information will be tracked through a central dashboard which will enable the team to visualise which stage all their opportunities are at the touch of a button.
The intelligent system will also enable the proposer to view and edit their proposal form online, allowing the Global Home Warranties Ltd team to accurately and quickly assess details and request additional information as required. Proposers will then be able to accept and pay fees online through the system.
As a result, a job will be created for the surveying team who will use the same system in an offline mode to conduct structural surveys throughout the build process producing regular reports throughout (all which feed directly back into the central system).
Finally, the system will then track and report on the outputs and handle claim management for any potential structural defect claims that come in.
The project will innovate business processes and provide a new workflow focused on efficiency and providing the best customer experience possible.
Barbara Whittaker, Office Manager at Global Home Warranties Ltd said: “We have only been working with GCD a short time and have been impressed by their quick understanding of what we need. Myself and my colleagues have been impressed by their knowledge and found their speed and expertise very reassuring. We are looking forward to implementing the new system, enabling our company to continue to grow with confidence in the knowledge that the new system will facilitate all of our needs going forward.”
Simon Gough, Project Manager at GCD said: “GCD are delighted to be creating a custom software solution for Global Home Warranties Ltd, one that will transform their business processes and help them achieve greater efficiencies at all levels of the business.”